Service and Warranty

TRAEGER'S LEGENDARY CUSTOMER SERVICE is the best out there. If you have any questions about your Traeger grill or need tips on cooking your first Thanksgiving turkey, our seasoned experts have your back. We're here for you 365 days a year including holidays, because we're cooks—not bankers.

3 -YEAR WARRANTY (U.S.A. ONLY)

Traeger Pellet Grills LLC warrants this barbecue grill against defects in material and workmanship under normal use and maintenance for a period of three (3) years from the date of original purchase.

Traeger Pellet Grills LLC will provide a replacement part for any port found to be defective. Original part(s) approved for return by Traeger's Parts Department must be returned prepaid.

This warranty does not include labor charges connected with the determination or replacement of defective parts, or freight charges to ship these parts.

Traeger Pellet Grills LLC shall not be liable under this or any implied warranty for incidental or consequential damages. This warranty gives the retail customer specific legal rights and the customer may have other rights which vary from state to state.

This warranty shall be void if the unit is not assembled or operated in accordance with the operation instructions provided with this unit; the unit is resold or traded to another owner; components, accessories, or fuels not compatible with the unit have been used; the unit has been used in commercial or food service application; or the user has abused or otherwise failed to maintain the unit.

To process a warranty claim, Traeger Pellet Grills LLC may require proof of your date of purchase. You should retain your sales slip or invoice along with this certificate with your valuable documents.

 

For assistance with assembly or installation, parts, and customer service (English only, please), you can phone, email, or write us at:

 

TRAEGER'S CUSTOMER SERVICE

Phone: 800-TRAEGER

6:00 a.m.-7:30 p.m. MT

Email: service@traegergrills.com

TIMBERLINE CUSTOMER SERVICE

Phone: 1-844-9WiFIRE

6:00 a.m.-7:30 p.m. MT

TRAEGER PELLET GRILLS LLC

1215 E. Wilmington Ave.

Salt Lake City, UT 84106