I'M UNABLE TO GET PAST "CONNECTING TO GRILL" AND JOIN MY HOME WIFI NETWORK. WHAT DO I DO?

  • Ensure the WiFi password is correct.
  • Move the grill and the router closer together and minimize the amount of interference between the router and the grill. ie walls, large appliances, etc.
  •  Ensure that the control panel is facing the direction the wifi signal is coming from
  •  If the other methods are not fixing the issue, the customer may need to purchase a wifi extender. These can be purchased from many different retailers.

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WHY DOES MY GRILL STATUS SHOW AS "OFFLINE" WHEN IT SHOULD BE "ONLINE"?

  • Please make sure you have the latest version of the app and grill firmware (Link)
  • Try powering the grill off and on
  • Give it some time, wait 5-10 minutes.
  • Try re-pairing the network in the grill settings
                1. Go to the remote section of the app
                2. Select the gear icon in the upper right corner on the grill screen.
                3. Select re-pair network under grill settings

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WHY ISN'T MY GRILL SHOWING UP IN THE TRAEGER APP?

What this means- The app is unable to find the grill on the network

How do we fix it?

  • Please make sure you have the latest version of the app and grill firmware (Link)
  • Ensure you are logged in on the Traeger app
  • Ensure the grill and phone are both on a 2.4GHz network. 
  • If the customer has a router that has both the 2.4 and 5 GHz networks combined, the customer may need to contact their internet service provider and have it split
  • If the customer has both channels and they both have the same name, one will need to be changed so both names are different. (If the customer is not sure how to do this, they will need to contact their internet service provider)
  • Delete the grill from the app and forget your wifi network from the grill. Then go through the pairing process
                1. Go to the remote section of the app.
                2. Select the gear icon in the upper right corner on the grill screen
                3. Select "Delete grill" under grill settings
  • Make sure the app is up to date

Grill is showing connected (Wifi Symbol on controller shows connection and WiFi info screen shows connected to home network), but grill not showing up in App.

  • Ensure you are logged in on the Traeger app
  • Forget Network on the grill
  • Power Cycle grill
  • Restart app
  • Retry connection process

1ST GENERATION DC Timberline Only

Timberlines have an external wifi antenna on the bottom of the grill. For the best reception, it is important that it is installed. The antennae will need to be manually installed so make sure the customer has this connected. Point the antenna straight down for the best signal.

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WHY DOESN’T MY GRILL TURN ON?

If your grill is not powering on, it can be caused by one or more of the following:

Bad power outlet

GFCI on the outlet is tripped

A break in the power cord or bad extension cord

A blown fuse on the back of the controller.

  • Check to see if the grill is plugged into a working outlet
    • Check to see if the outlet is GFI. If so, has it been tripped? If yes, call customer service.
  • Try the grill on a second outlet.
  • Check for damage to the power cord
  • Check to see if any other components are working. 
    • If so, contact customer service

Look to see if the fuse on the back of the controller is popped. If yes, contact customer service

Please give our customer service department a call so we can help troubleshoot the issue.

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WHY ISN’T MY GRILL GETTING UP TO TEMPERATURE OR HOT ENOUGH?

Even though the controller blinks 450°F (232°C) when turning the controller to high. High is range a of 425 - 450°F (218 - 232°C). The Controller goes up in an incremental pattern of 25°F (15°C). There is no need to troubleshoot if your grill performs within these ranges.

  • Check start-Up procedure
  • How was the grill shutdown on previous use? The grill needs to be allowed to run its whole shutdown cycle and then it can be powered off. An excess amount of ash can be blocking the hot rod from igniting the pellets or blocking airflow. 
  • Check the pellets
    • Pellets should be stored in a dry, airtight container to prevent moisture and humidity from compromising pellet quality
    • Traeger recommends using a bucket and lid for storage (BAC370 lid, BAC430 bucket)Pellets may be compromised if they are light in color, dull, dusty, break easily, or the bag has lots of sawdust in it
  • Clean firepot
  • Check RTD/Thermocouple
    • Ensure the customer’s RTD probe or thermocouple is reading ambient temp with +/- 10°F by comparing the outside temperature to the internal temperatures of a cooled down grill
    • Be wary of cold weather, sometimes it is too cold outside which makes it difficult for the grill to reach temperature. In this scenario, use an insulation blanket 
      • This is not necessary on the Timberline and other insulated grills
    • Please note, if the grill has been out in the sun, the ambient temp might read hotter than normal due to the black barrel absorbing and insulating heat

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CAN YOU SEAR WITH A TRAEGER?

Yes, searing happens at temperatures above 300°F, and our grills can reach above 400°F on the High setting.

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HOW LONG DOES A BAG OF PELLETS LAST?

Our grills use 1-3 lbs. per hour. Our bags are 20 lbs., which powers your grill for about 20 hours on Smoke and about 6 hours per bag when cooking on High.

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WHY DON’T I SEE SMOKE COMING FROM MY GRILL?

Set proper expectations. A lot of people, when they think of a smoker, think of a grill billowing thick white smoke. This is not the type of smoke we want to produce. Traegers produce superior thin blue smoke that provides a cleaner, smoker flavor. Often times the smoke is so thin it only appears as heat waves coming off the grill. However, it is there. You will be able to see the smoke rings on your meat and taste the difference.

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WHY IS MY MEAT PROBE READING INACCURATELY?

  • Probes should read within +/- 5°
  • Re calibrate the probes
    • Hit the menu button on the controller. Select "settings" then "Probe Calibration"
      There are two options under this setting:
    • Calibrate Probe
      • Provides instructions on calibrating using an ice water bath. "Place probe in ice water for 1 minute before calibrating." is displayed
    • Probe offset

Rotate the dial to adjust the probe temperature offset in 1° increment, from -15° to +15°F/-8° to +8°. The default setting is 0. Press the center of the dial to confirm and return to the settings menu

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WHY IS ASH GETTING ON MY FOOD?

Ash getting on the food is typically an airflow issue. 

  • Was a large pan used while cooking? In order for a Traeger to have the proper air circulation, there needs to be at least an inch of clearance on each side of the pan. If the pan is too big it will change the air circulation which can cause ash to get on the food as well as cause temperature issues.
  • If the grill has a chimney cap, ensure that it is not screwed all the way down. You should be able to fit your thumb in between the cap and the chimney
  • Ensure the grill is clean. A dirty grill can result in dirty food.
  • Make sure the firepot is clean and undamaged. You don’t want it full of ash. A small amount of ash in the firepot is ok
  • Listen for the fan. You should be able to hear it kick on when starting the grill. You should also be able to feel some airflow if you put your hand in the firepot. (Be careful not to touch the hotrod)
  • If you aren’t able to hear the fan, try to manually spin the fan. This can help clean out any dirt or grime that may be slowing down the fan

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WHY IS THERE SMOKE COMING OUT OF MY HOPPER?

  • Ensure the grill is on a level surface
  • When cooking at a higher temperature, put the grill on smoke for 5 minutes before turning the grill into shutdown mode. This step is not required on our WiFIRE® grills.
  • Was a large pan used while cooking? In order for a Traeger to have the proper air circulation, there needs to be at least an inch of clearance on each side of the pan. If the pan is too big it will change the air circulation which can cause smoke to work its way back up the auger and out the hopper
  • Ensure the lid on the hopper is closed during the shutdown cycle.
  • Clear the auger by emptying the pellets from the hopper and running the grill on high until all the pellets have fed through the auger. Put in new pellets and recharge the auger by putting the grill back on high until you hear pellets falling into the firepot.
  • If none of these solve the issue, please contact customer service.

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MY GRILL CAUGHT ON FIRE. WHAT DO I DO?

    • Don't panic
    • Unplug and close the lid on the grill. Move it away from anything else flammable.
    • Wait for the fire to burn out and remember safety comes first.
    • DO NOT use water or flour to try to put out the fire.
    • After the fire has gone out please thoroughly clean the grill including vacuuming the firepot before restarting the grill. (If the grill is still having an issue after cleaning and restarting, please contact customer service)

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MY AUGER IS MAKING A CLICKING SOUND. WHAT DOES THIS MEAN?

Clicking when the auger turns can mean a few different things

  • The Auger motor has gears that have broken or gone bad
    • If this is the case, please call customer service.
  • The Auger screw is bent. This is not common but is possible on older grills.
    • To check this, pull the auger completely out and roll it on a flat surface. The auger should roll smoothly across the surface. If it doesn't, call customer service

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MY GRILL IS NOT IGNITING. WHAT DO I DO?

  • Put your hand about an inch away from the Hot Rod. Is it heating up? If not, Call customer service
  • Check the quality of the pellets. Ideally, check the pellets at the end of the auger
    • Pellets should have a nice sheen to them and have a nice "snap" to them when breaking.
    • If the pellets crumble or do not have that sheen, new pellets may be needed
  • Listen for the fan. You should be able to hear it and feel some airflow when you have your hand in the firepot. (again, Do not to touch the hotrod) . If you are unable to feel any air flow, contact customer service.

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WHY IS MY GRILL GETTING TEMPERATURE SWINGS?

  • Wood pellet grills are going to fluctuate in temperature. This is completely normal. This occurs in your electric home ovens and it will occur on your grill.
    • On average, over at least a one-hour cook, in nice weather, your fluctuations should be no more than +/-25°
  • Ensure proper start up
  • Ensure shutdown mode was used at the end of the last cook. 
  • Check Pellet Quality
    • Pellets should be smooth and have a nice sheen to them. They should break with a snap and not crumble. If you determine the pellets are bad, have the customer clear out the hopper and use a fresh bag.
  • Clean grill (especially firepot)
    • On WIFIRE grills, put 5-10 unburnt pellets in the firepot after cleaning.
  • Ensure the Fan and auger motor are both working properly
    • Listen for clicking from auger motor. If it is clicking, we will need to replace the auger motor.
    • Fans that are about to go out may still spin but not supply enough airflow. The customer should be able to feel the air in the firepot. If not, replace the fan.
  • Check the internal integrity (drip tray, fire pot, heat baffle)

Repeated opening and closing of the lid too often can cause temperature issues.

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WHY IS MY GRILL RUNNING TOO HIGH?

If your grill is running too hot:

  • Ensure proper startup.
  • How hot is the weather? Higher temperatures may cause the grill to run a little hotter than expected. 
  • Was the firepot checked before starting the grill? An excess amount of pellets in the firepot during startup will cause a flare-up at the beginning of the cook. However, this should even out over time.
  • Check the internal components are in the grill correctly (drip tray, fire pot, heat baffle)

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TROUBLESHOOTING: INITIAL FIRING

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TROUBLESHOOTING: START UP PROCESS

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TROUBLESHOOTING: SHUT DOWN CYCLE

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UPGRADING YOUR CONTROLLER

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TROUBLESHOOTING: HOW TO CLEAR A JAMMED AUGER

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TROUBLESHOOTING: HOW TO REPLACE THE INDUCTION FAN

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TROUBLESHOOTING: HOW TO REPLACE THE AUGER

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TROUBLESHOOTING: HOW TO REPLACE THE AUGER MOTOR

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TROUBLESHOOTING: HOW TO REPLACE THE HOT ROD

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TROUBLESHOOTING: HOW TO REPLACE THE POWER CORD

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TROUBLESHOOTING: HOW TO REPLACE THE RTD TEMPERATURE PROBE

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TROUBLESHOOTING: TRAEGER P SETTING ADJUSTMENTS

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TROUBLESHOOTING: HOW TO REGISTER YOUR TRAEGER GRILL

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CONTACTING US

If there are any questions regarding these FAQ you may contact us here.

TRAEGER PELLET GRILLS LLC

https://www.traegergrills.com

1215 E Wilmington Ave

Suite 200

Salt Lake City, UT 84106

USA

info@traegergrills.com

(800) 872-3437


Send a message


Contact Us

Service

1-800-872-3437

Timberline Service

1-800-9WIFIRE

Email

service@traegergrills.com