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Timberline Grill

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Why won't my grill light?

If your grill is not lighting it can be caused by one or more of the following:

The Hotrod is not heating up

The Induction Fan is not running

No pellets are being fed to the firepot

Please give our customer service department a call so we can help troubleshoot the issue

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WHY DOESN’T MY GRILL POWER ON?

If your grill is not powering on, it can be caused by one or more of the following:

Bad power outlet

GFCI on the outlet is tripped

A break in the power cord or bad extension cord

A blown fuse on the back of the controller

Please give our customer service department a call so we can help troubleshoot the issue.

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WHY DOES MY GRILL KEEP TRIPPING THE GFCI

If your grill is tripping the GFCI on your outlet it is because one of the components in the grill is bad and shorting out to ground. This would be the Hotrod (most common cause), Induction Fan, Auger motor, or the Controller (least common cause).

Please give our customer service department a call so we can help troubleshoot the issue.

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Why Doesn't My Auger Move?

Your auger is not turning it can be caused by the following:

Jammed auger (usually caused by moisture in the pellets)

A broken shear pin that holds the auger motor to the auger

A broken gear in the auger motor

The auger motor is not getting power from the controller to the red wires.

Please give our customer service department a call so we can help troubleshoot the issue.

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Why Isn't My Fan Turning?

If your Induction Fan is not running it can be caused by one of the following:

No power from the controller to the orange wires

The grease on the shaft of the fan is seized due to lack of use (you can usually spin the fan a few times to loosen it)

There is a wire or other obstruction keeping the fan from being able to spin.

Please give our customer service department a call so we can help troubleshoot the issue.

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WHAT ARE THE TEMPERATURES FOR SMOKE, MEDIUM, AND HIGH?

Smoke = 160-200°F

Medium = 250-300°F

High = 400-450°F

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WHAT ARE THE TEMPERATURES FOR SMOKE, MEDIUM, AND HIGH?

The smoke temperature can be affected by the outside weather due to the timed cycle it uses and will run hotter or cooler with hotter and cooler weather conditions. Generally, if the grill is running hot on the smoke setting it is because the lid was not left open long enough when the grill was started. We generally recommend leaving the lid open for at least 10 minutes when firing up the grill to allow the startup fuel to burn off before shutting the lid.

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WHY ISN’T MY GRILL GETTING HOT ENOUGH?

If your grill is not getting above 400°F on the High setting, it can be caused by a few different things:

Off-brand pellets, old pellets, or pellets that have pulled in some moisture will not burn as hot (most common cause)

Poor airflow in the grill, which can be caused by too much ash buildup in the firepot, rusted holes in the firepot, a tightened chimney cap, a weak induction fan, or the RTD temperature probe inside the grill is dirty or leaning towards the body of the grill.

Please give our customer service department a call so we can help troubleshoot the issue

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DO PECAN PELLETS CONTAIN NUTS?

Yes, there may be nuts in the Pecan Pellets.

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CAN I USE FIREBRICKS IN MY TRAEGER?

We do not recommend the use of firebricks in your Traeger.

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WHEN SHOULD I USE THE THERMAL BLANKET WITH MY GRILL?

We recommend use of our insulation blankets in weather conditions below 35°F.

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HOW DO I CHANGE THE PELLET FLAVORS IN MY HOPPER?

To change the flavor of hardwood in your hopper, you would need to scoop out the current flavor pellets from the hopper with a small container, then fill the hopper with the new flavor. Our Pro Series Models have an easy Hopper Clean-out Door.

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CAN I MIX PELLET FLAVORS?

Yes, you can mix hardwood varieties to make your own flavor blends.

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HOW LONG CAN I LEAVE THE GRILL UNATTENDED?

This will depend on the grill model. You want to try and keep the pellet hopper at least half full at all times. Our grills use about 1 lb. per hour on Smoke and up to 3 lbs. per hour on higher temperatures. The larger model grills hold 18 lbs. in the hopper when full and the Junior model holds about 8 lbs. when full.

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WHY DOES MY GRILL GO OUT ON SMOKE?

f your grill goes out on smoke, it may be caused by the following:

Pellets in the hopper are getting too low and tunneling out (most common cause)

High wind conditions

Poor airflow in the grill

The pause timing for the auger cycle is too long for the current weather conditions.

Please give our customer service department a call so we can help troubleshoot the issue.

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CAN YOU SEAR WITH A TRAEGER?

Yes, searing happens at temperatures above 300°F, and our grills can reach above 400°F on the High setting.

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DO YOU OFFER A ROTISSERIE ATTACHMENT FOR TRAEGER GRILLS?

No. Traegers utilize convection style cooking, eliminating the need for a rotisserie. We move the heat, not the meat.

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DO I ALWAYS HAVE TO USE PELLETS WHEN I’M COOKING?

Yes, hardwood pellets are the heat source inside the grill.

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HOW LONG DOES A BAG OF PELLETS LAST?

Our grills use 1-3 lbs. per hour. Our bags are 20 lbs., which powers your grill for about 20 hours on Smoke and about 6 hours per bag when cooking on High.

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WHY DON’T I SEE SMOKE COMING FROM MY GRILL?

Smoke is generated intermittently with our grills and should be visible every 3-5 minutes. The higher the temperature, the less smoke the hardwood can produce.

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HOW HIGH SHOULD MY CHIMNEY CAP BE?

You want to have a 1-2 inch gap between the top of the chimney pipe and the bottom of the chimney cap. Having less of a gap can lead to poor airflow.

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CAN I UPGRADE MY 3-SPEED CONTROLLER TO THE DIGITAL CONTROLLER?

Yes, upgrading your 3-speed controller is simple using the Digital Thermostat Kit.

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DOES MY GRILL NEED TO BE PLUGGED IN TO WORK?

Yes, the grill will only operate when connected to power. Electricity powers the controller, which maintains the temperature of the grill; the auger, which delivers hardwood fuel to the firepot; and the induction fan, which moves the heat and smoke throughout the cooking chamber.

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WILL THE FOLDING FRONT SHELF WORK WITH FOLDING LEGS?

Yes, the Folding Front Shelf are compatible with the Folding Legs. However, the shelf cannot be folded down when the legs are collapsed.

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WILL THE INSULATION BLANKET WORK WITH THE FOLDING FRONT SHELF?

Yes, you can use the Folding Front Shelf and Insulation Blanket at the same time.

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DO YOU MAKE AN INSULATION BLANKET FOR MY GRILL?

Insulation Blankets fit the following grill models: Lil Tex/Lil Tex Elite (BBQ070/BBQ07E), Texas (BBQ075), and Junior (BBQ055/BBQ155.TFB29LZA)

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WILL THE FOLDING FRONT SHELF WORK WITH MY WELDED LEGS?

No, the Folding Front Shelf will not work with a grill that has welded legs.

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HOW LARGE SHOULD TEMPERATURE SWINGS BE?

You will see temperature swings of about 20 degrees under normal conditions.

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The fuse size is 3-5 Amps, 250 Volts.

The fuse size is 3-5 Amps, 250 Volts.

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CAN I USE AN INVERTER WITH MY GRILL?

Yes, you can run our grills on a 400 watt inverter. If your grill has a 3-speed Controller (smoke, medium, high), it requires a 400 watt Pure Sine Wave inverter.

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WHAT SIZE OF WATT GENERATOR DO I NEED TO RUN MY GRILL?

We recommend a 1000-watt generator.

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HOW MUCH POWER DOES A TRAEGER GRILL USE?

Traeger Grills use about 4 Amps for the first 4 minutes, then it drops to 1.5 Amps for the remainder of the cooking process.

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CAN I USE HEATING PELLETS IN MY GRILL?

No, our grills are built to function with Traeger Brand food-grade pellets. Heating pellets contain glues and chemicals that are not safe for food.

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WHAT ARE YOUR PELLETS MADE FROM?

Our pellets are made from 100% pure, food-grade hardwood.

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HOW OFTEN SHOULD I CLEAN MY GRILL?

We recommend cleaning your grill grate after every cook, vacuuming out ash every 2-3 cooks and before lengthier cooks, a deep clean 2-3 times a year, and changing the foil on your drip tray and emptying the drip bucket as needed.

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HOW LONG DOES THE GRILL TAKE TO COOL DOWN?

It takes about an hour for the grill to cool completely.

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HOW LONG SHOULD MY GRILL TAKE TO GET ABOVE 400°F?

Depending on the weather conditions and condition of the pellets, it can take 15-30 minutes to get above 400°F.

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WHY DOES THE TEMPERATURE ON MY DOME THERMOMETER NOT MATCH THE DIGITAL THERMOSTAT?

You will see a variance of about 25-50 degrees caused by the difference in location of the temperature probes inside the grill.

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WHY DOES THE DIGITAL THERMOSTAT NOT MATCH MY OVEN THERMOMETER?

The location of the probes inside the grill can cause different temperature readings.

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WHERE ARE TRAEGER GRILLS MADE?

Since late 2008, all of our residential grills have been manufactured in China. The larger commercial grills are still manufactured in the United States. Due to the overwhelming number of grills being purchased, our production was moved overseas to keep up with the increased demand. Our grills manufactured overseas are still processed with the same high standards as our grills manufactured stateside. All of our residential model grills come with a 3-year limited warranty, and our commercial grills carry a 1-year limited warranty.

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WHAT IS THE LIMITED WARRANTY ON MY TRAEGER GRILL?

Our residential grills have a 3-year limited warranty and our commercial grills have a 1-year limited warranty.

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HOW SHOULD I START MY GRILL?

Always start the grill on smoke with the lid open. Flip the power switch to on and leave the lid open for at least 5-10 minutes before closing. You can then turn the temperature to your desired setting.

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CAN I BUY ALL THE MECHANICS FOR THE GRILL SEPARATELY?

Yes, all of the mechanical parts for the grill are available for purchase separately.

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HOW MANY OHMS SHOULD THE HOT ROD READ?

The hotrod should read 74 OHMs.

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HOW ARE YOUR PELLETS HELD TOGETHER?

The pellets are compressed with 10,000 lbs. of pressure and the natural glutens in the wood hold them together. No additional binders are used.

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CAN I USE THE INSULATION BLANKET IN WEATHER ABOVE 35°F?

If you have a Digital Thermostat on your grill you can use the Insulation Blanket in weather above 35°F, but it is generally not needed in warmer weather.

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HOW DO I REPLACE THE DRIP TRAY ON MY SCOUT OR RANGER GRILL?

See below document for details:
DRIP TRAY REPLACEMENT INSTRUCTIONS

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CAN I BUY PARTS TO UPGRADE MY GRILL TO THE PRO SERIES?

No, the Digital Pro Thermostat and Hopper Clean-out are only available with the purchase of a new Pro Series Model Grill.

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WHY IS THERE A FIRE WHEN I HAVE MY GRILL SET TO SMOKE?

The grill needs to keep a flame going in order to keep producing smoke. On smoke, it will feed enough pellets on a set cycle to keep the flame stable so the fire does not go out.

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WHY IS MY GRILL SMOKING, BUT NOT IGNITING?

If your grill is getting pellets to the firepot and producing small amounts of smoke, the most likely scenario is that the induction fan is not feeding air to the fire. Look underneath the pellet hopper and locate the 4" induction fan to see if it is running. If the fan is not running, turn the grill off, then spin the fan around manually about 5-10 times each way to loosen the grease on the shaft of the fan. Sometimes, if the grill sits unused for some time or it is really cold out, it can cause the grease on the fan to seize, which prevents the fan from moving.

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HOW DO I SHUT DOWN MY GRILL?

After you are done cooking, turn the grill to the Shut Down setting on the controller and allow the 10 minute Shut Down Cycle to complete. The induction fan will shut off automatically after 10 minutes. After the induction fan shuts off, turn the power switch to the off position.

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WHAT ARE TRAEGER PELLETS MAKE OF?

Our pellets are 100% hardwood blends. No binders or fillers are used in the manufacturing of our pellets.

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DOES THE DIGITAL THERMOSTAT KIT COME WITH AN RTD PROBE?

Yes, the Digital Thermostat Kit includes the RTD probe.

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WHAT IS THE DIFFERENCE BETWEEN THE PTG THERMOSTAT KIT AND THE STANDARD DIGITAL THERMOSTAT KIT?

The PTG Digital Thermostat kit includes a smaller, 2-inch RTD Sensor to fit the smaller grill. The standard Digital Thermostat Kit includes a 7-inch RTD sensor for the larger grill models.

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HOW LONG DOES IT TAKE TO ASSEMBLE A TRAEGER GRILL?

Most grill models will take 30-60 minutes to assemble. Larger grills with more components like the Select model grill will take about 60 minutes.

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WHY IS MY AUGER MAKING A STRANGE NOISE?

The auger motor will make whining and groaning noises during normal operation when it has to break through a longer pellet and may make a popping noise when it breaks through.

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CAN I BUY THE HOPPER/BURNER FOR A GRILL?

For liability reasons, we do not sell the hopper/burner assemblies separate from the grills.

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WHAT IS THE FACTORY P-SETTING?

The factory setting is P-2.

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WHAT IS THE P-SETTING?

The P-setting can be used to affect all the temperatures of the grill except the “high” setting. If you set your grill to 225 degrees, the internal temperature probe tells the controller to run the auger until the desired temperature (225 in this case) is reached. Once the desired temperature is reached, the grill defaults back to its P-setting logic until it hits two degrees below the desired temp (223 degrees in this example). At this point, the internal thermometer (RTD) kicks back in to gear and the cycle continues. In essence, P-settings directly affect your grill on the “smoke” setting, and indirectly effect your grill on all others up to “high”.

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HOW MUCH FOOD WILL FIT ON THE PTG?

The cooking surface is 11.5 x 15 inches. You should be able to fit a few steaks or about 6 hamburgers.

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DO YOU HAVE AN EXTRA RACK FOR THE JUNIOR?

At this time we do not have an extra grill rack for the Junior.

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IS IT OKAY TO USE MY TRAEGER IN THE RAIN?

The grill can be used in a slight rain, but it is an electrical appliance, so take precautions with the power connections.

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CAN I LEAVE MY PELLETS OUTSIDE?

We do not recommend storing your pellets outdoors.

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HOW SHOULD I STORE MY PELLETS?

Store pellets indoors in the original bags. Place the bags in a sealed container to help prevent humidity from affecting the pellets.

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HOW DO I REMOVE AN AUGER JAM?

To clear an auger jam you would do the following:

Remove the outer shell of the pellet hopper by removing the 4 Phillips head screws and sliding the hopper shell off the end of the grill.

Remove the 5/16th nut from the shear pin that holds the auger motor onto the auger shaft.

Remove the flat head screw that holds the white plastic bushing in place.

Use a 12-inch pipe wrench and lock it onto the end of the auger shaft

Rotate the auger counterclockwise until the auger comes completely out of the tube.

Once the auger is removed, clean out any jam that may be left inside the auger tube.

Replace the auger, assembling in reverse order.

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HOW FAR INTO THE FIREPOT SHOULD I INSTALL MY HOT ROD?

The hot rod should be installed about 1/8th inch into the firepot.

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HOW LONG DOES A HOT ROD LAST?

Hot rods last about 1-3 years on average.

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WHY IS MY PAINT PEELING?

Bubbling or peeling paint is caused when the grill reaches temperatures over 600°F.

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IS IT NORMAL FOR MY GREASE PAN OR HEAT BAFFLE TO RUST?

Yes, due to the nature of the mild steel used to manufacture these items you may see surface rust on the heat baffle and drain pan.

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IS IT NORMAL FOR MY DRIP TRAY OR HEAT BAFFLE TO WARP?

It is normal for the heat baffle to warp, but not the drip tray.

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SHOULD I LINE MY GREASE BUCKET?

For easy cleanup, we recommend lining the bucket with foil.

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WHAT DOES XXX ERROR CODE MEAN?

There 4 error conditions and 2 warning conditions detected by the Timberline Grill 
1. High Temp Error: This error will occur when the temperature in the grill reaches temperatures above 550°F for more than 45 seconds. The grill will turn off the fan and auger. After the grill drops below 450°F, the auger will run for 2 minutes to remove embers from the auger tube. After the grill has cool, turn off the grill. You will need to clear our any remaining pellets from the firepot. Then restart the Timberline grills. 
2. Low Temp Error: This will occur if the temperature of the grill falls below 120°F for 600 seconds. The grill will go into a shutdown state and the low temp error will display. To fix this, remove any pellets from the firepot. Turn the controller off and then on again and restart your grill. You can do this by pushing the standby button and then turn it back on.
3. Low Ambient Temp: This error will occur after 30 seconds with the ambient temperature below -20°F. This will not be an issue if the grill is plugged in and left in standby mode. If the grill is unplugged and left outside in the freezing cold, you may run into this. The grill will not work if the ambient temperature gets -40°F. To fix the grill, you will need to warm up the controller.
4. Temp Sensor Out: This will occur when the thermocouple (the temperature probe located inside the grill, near the top. It is a small wire sticking out) is disconnected from the controller. The grill will shut down when this occurs after 10 seconds of the thermocouple being disconnected. To fix this, you will need to reconnect the thermocouple.
5. Probe Fell Out: This warning occurs when the probe falls out of the meat. The warning alarm will sound after 30 seconds with the probe above 220°F while the grill is running and a probe is connected. To fix this, put on some heat resistant gloves/mittens and pull the probe out of the grill and reinsert into the meat. Please note that the meat probe is required for custom cooks.
6. Bad Probe: This warning will display 10 seconds after a probe with a short is connected to the controller. You will need to remove the probe and contact customer service for a replacement at 844-9Wi-Fire (844-994-3473). The error will go away after the bad probe is removed. Unfortunately, you will not be able to do a custom cook in the meantime.
7. Clean grease tray: This reminder will display every 8 times the grill has been ignited. To clear the warning, clean the grease tray and clear the warning. 
8. Clean Your Grill: This reminder will display after 20 hours since the last time the notification has been cleared. To clear the warning, clean the grill and clear the warning on the controller.

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WHERE CAN I LOCATE THE LATEST UPDATES TO THE TIMBERLINE CONTROLLER HARDWARE?

See our TIMBERLINE CONTROLLER CHANGE LOG for all recent updates.m

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MY FIRE WENT OUT IN MY GRILL, NOW WHAT?

Don’t fret. The Timberline control will ignite the hot rod and get the grill fired up again.

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WHAT IS SUPER-SMOKE SETTING?

Super-smoke setting increases the amount of smoke released when the cook temperature is between 165° and 225°F (74° and 107°C).

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WHAT IS THE KEEP WARM SETTING

The keep warm setting will set the grill to 165°F to keep your food warm.

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HOW HOT WILL THE TIMBERLINE GET?

The Timberline will get to 500°F.

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DO I NEED TO PLUG IN THE GRILL FOR IT TO WORK?

Yes, the Timberline like all Traeger grills requires an outlet to run the grill.

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CAN I USE HEATING FULE PELLETS?

No, our grills are built to function with Traeger brand food-grade pellets. Heating pellets contain glues and chemicals that are not safe for food. Traeger brand pellets are compressed with 10,000 lbs. of pressure and the natural glutens in the wood hold them together. No additional binders are used.

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DO I NEED TO KEEP THE GRILL DOOR OPEN DURING THE START-UP?

You do not need to leave the grill door open during the start-up procedure.

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WHERE CAN I DOWNLOAD THE APP FROM

The app can be download HERE and at the App Store for iOS device and the Google Play Store for Android devices.

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IS THE WIRELESS COMPATIBLE WITH 2.4GHZ AND 5GHZ CHANNELS?

Currently the wireless device on the Timberline grill is only compatible with 2.4ghz channels. Using this frequency gives you a bigger connectivity range.

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DO I NEED THE APP TO USE THE TIMBERLINE?

The app is not required to use the Timberline Grill, but you will love it even more if you do have the app. It will allow you to upload recipes to the Timberline Grill. You will also be able to view and upload more recipes as they become available.

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WHAT SHOULD I NAME MY GRILL?

You can name your grill anything you want. It is used to identify the grill if you have multiple Timberline grills on the same network.

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CAN I ADD MULTIPLE GRILLS TO THE APP?

Yes. Instructions can be found in the quick app quick start guide included with your Timberline Grill purchase.

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CAN I RUN ONE GRILL ON MULTIPLE PHONES?

Yes, you can. You will follow the instructions in the quick start guide included with your Timberline grill purchase to add multiple Android or iOS devices to your Timberline grill. However, you will have to use the same username and password on the different phones.

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WHAT OPERATING SYSTEMS IS THE APP COMPATIBLE WITH?

The app is compatible with Android and iOS devices.

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WHY DOES MY APP NEED CERTAIN PERMISSIONS?

The Traeger app needs permission for location and push notifications. The push notifications is for communicating with the grill and the location is for the dealer locator on the app.

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CAN I REGISTER MY GRILL THROUGH THE APP?

Currently you cannot register your grill through app, but you can register at www.traegergrills.com/register

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HOW DO I REPLACE THE DRIP TRAY ON MY SCOUT OR RANGER GRILL?

See below document for details:
DRIP TRAY REPLACEMENT INSTRUCTIONS

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WHEN SHOULD I RECEIVE MY REBATE?

Rebates generally take 8-10 weeks for processing and delivery.

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HOW DO I APPLY FOR MY REBATE?

Rebates can be applied for on our website here.

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WHY WAS MY REBATE DECLINED?

For claim redemption inquiries, please call the Customer Service Center at 1-855-886-5177 or email TraegerRebates@acbcoop.com.

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WHAT GRILLS DO YOU SELL AT COSTCO?

Costco offers the BBQ07C.01 Century Model.

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I CANNOT FIND A DEALER IN MY AREA THAT SELLS THE PRO SERIES. WHERE CAN I BUY ONE?

A list of Traeger dealers in your area can be located using our Dealer Locator on our website.

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WHERE CAN I PURCHASE A TRAEGER GRILL LOCALLY?

A list of Traeger dealers in your area can be located using our Dealer Locator tool.

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WHERE CAN I BUY TRAEGER PELLETS?

Traeger Pellets can be purchased through local Traeger dealers in your area or purchased directly from us in our online store or by calling our sales department at 1-855-382-2560.

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WHEN DO YOUR SAUCES AND RUBS EXPIRE?

Our sauces and rubs do not have expiration dates.

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DO YOUR EBOOKS COME IN PAPER FORMAT AS WELL?

Our eBooks do not come in paper format. They come as an Adobe Acrobat .PDF file and can be printed once they have been downloaded.

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WHO DO I CONTACT FOR A DONATION?

Please direct all donation inquiries to donations@traegergrills.com

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CAN I PURCHASE THE PRO CONTROLLER BY ITSELF?

We do not offer the Pro Series Controllers separate from the grills at this time.

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WHAT IS YOUR RETURN POLICY?

Our return policy is located HERE. For questions regarding our return policy, please contact our service department at 1-800-872-3437.

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HOW DO I RETURN MY GRILL?

Please contact our service department at 1-800-872-3437 to start the return process.

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DO YOU OFFER TRADE-INS?

We do not offer a trade-in program at this time.

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DOES TRAEGER OFFER A MILITARY DISCOUNT?

We currently do not offer military discounts.

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WHEN DO YOUR PELLETS GO ON SALE?

Be the first to know about upcoming promotions by signing up for our newsletter, or by following us on FacebookTwitter, and Instagram.

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WHY AM I BEING CHARGED TAX AND SHIPPING?

We charge tax and shipping on all orders on TraegerGrills.com.

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HOW LONG DOES IT TAKE AN ORDER TO SHIP?

Orders typically ship after 3-5 business days of being placed.

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WHAT IS MY TRACKING NUMBER?

Once your order has left the warehouse you will receive an email containing your order’s tracking number.

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WILL I RECEIVE A TRACKING NUMBER WHEN MY ORDER SHIPS?

Yes, once the order has left our warehouse you will receive an email with the tracking information.

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DO I NEED TO BE PRESENT WHEN MY PACKAGE IS DELIVERED?

If your order includes a grill, it will require signature. If not, the carrier can leave it at their discretion.

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DO I NEED TO SIGN FOR MY PACKAGE?

If your order includes a grill, it will require a signature.

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I RECEIVED A DAMAGED PACKAGE. WHAT SHOULD I DO?

If your shipment was damaged during shipment, please contact our service department at 1-800-872-3437 so we can address the issue.

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I DID NOT RECEIVE MY PACKAGE. WHO SHOULD I CONTACT?

Please contact our service department at 1-800-872-3437 regarding any missing shipments.

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I HAVE NOT RECEIVED MY CALL TAG. WHAT SHOULD I DO?

For questions regarding a return call tag, please contact our service department at 1-800-872-3437.

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HOW DO I CHANGE MY SHIPPING ADDRESS?

Address changes can be made using UPS My Choice.

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WHAT CARRIER DO YOU SHIP WITH?

We ship with UPS.

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DO YOU SHIP TO PO BOXES?

We are unable to ship to PO Boxes at this time.

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WHERE DO YOU SHIP ORDERS FROM?

Orders will ship from our warehouses located in Washington or Georgia.

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I RETURNED AN ITEM, BUT HAVEN’T RECEIVED A REFUND. WHO SHOULD I CONTACT?

For questions regarding a refund, please contact our service department at 1-800-872-3437.

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WHAT ARE THE PACKAGING DIMENSIONS AND WEIGHTS FOR YOUR GRILLS?

TEXAS PRO - BLUE
SKU: BBQ075.02
Package Dimensions: 53" L x 22" W x 24" H, Package Weight: 147 lbs

TEXAS PRO - BRONZE
SKU: BBQ075.01
Package Dimensions: 53" L x 22" W x 24" H, Package Weight: 147 lbs

LIL' TEX PRO - BRONZE
SKU: BBQ07E.01
Package Dimensions: 40.5" L x 22.5" W x 24" H, Package Weight: 114 lbs

LIL' TEX PRO - BLUE
SKU: BBQ07E.02
Package Dimensions: 40.5" L x 22.5" W x 24" H, Package Weight: 114 lbs

SELECT PRO - BLACK
SKU: BBQ400.01
Package Dimensions: 31.5" L x 38.5" W x 26" H, Package Weight: 196 lbs

SELECT PRO - BRONZE
SKU: BBQ400.02
Package Dimensions: 31.5" L x 38.5" W x 26" H, Package Weight: 196 lbs

SELECT PRO - BLUE
SKU: BBQ400.03
Package Dimensions: 31.5" L x 38.5" W x 26" H, Package Weight: 196 lbs

LIL' TEX ELITE
SKU: BBQ07E.06
Package Dimensions: 40.5" L x 22.5" W x 24" H, Package Weight: 110 lbs

LIL' TEX ELITE LIMITED EDITION
SKU: BBQ07ELE
Package Dimensions: 40.5" L x 22.5" W x 24" H, Package Weight: 110 lbs

LONE STAR ELITE
SKU: TFB52QPB
Package Dimensions: 40.5" L x 22.5" W x 24" H, Package Weight: 120 lbs

JUNIOR ELITE
SKU: TFB29LZA
Package Dimensions: 23" L x 21" W x 21" H, Package Weight: 70 lbs

SELECT ELITE
SKU: BBQ400.04
Package Dimensions: 31.5" L x 38.5" W x 26" H, Package Weight: 191 lbs

TAILGATER - BRONZE
SKU: BBQ155.01
Package Dimensions: 23" L x 21" W x 21" H, Package Weight: 71 lbs

TAILGATER - BLUE
SKU: BBQ155.02
Package Dimensions: 23" L x 21" W x 21" H, Package Weight: 71 lbs

PTG+
SKU: TFT17LLA
Package Dimensions: 15" L x 22.75" W x 19" H, Package Weight: 47 lbs

TRAEGER XL
SKU: BBQ150.01
Package Dimensions: 50" L x 35" W x 30" H, Package Weight: 275 lbs

LIL' PIG
SKU: BBQPIG.01
Package Dimensions: 55.75" L x 22.25" W x 31.75" H, Package Weight: 180 lbs

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WHAT’S MY PASSWORD?

If you can’t remember your password, click the “Forgot Password" link located next to the log in fields here and we will send an email with the correct password information to the account on file.

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WHY CAN’T I LOG IN?

This could happen for a number of reasons. See “Forgot Password: on the login page to reset the password associated with the account, or call customer service to look up the email associated with the account.

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HOW DO I CHANGE MY PASSWORD?

If you can’t remember your password, click the “Forgot Password" link located next to the log in fields hereand we will send an email with the correct password information to the account on file.

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I DO NOT RECEIVE YOUR WEEKLY RECIPE EMAILS.

If you haven’t signed up already, sign up here. If you have already signed up and do not receive our weekly emails, please contact our customer service to ensure that your correct email address is on file.

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HOW DO I SEARCH FOR A RECIPE?

Individual recipes can be found through the search bar in the top left corner.

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WHEN ARE YOU OFFERING YOUR NEXT PROMO?

Be the first to know about upcoming promotions by signing up for our newsletter, or by following us on FacebookTwitter, and Instagram.

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HOW DO I TRACK MY ORDER?

You can track your order through the on-site tracking page here.

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I CANNOT TRACK MY ORDER USING MY ORDER NUMBER OR EMAIL ADDRESS.

Please contact our customer service department so we may assist you with your order.

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I DID NOT RECEIVE A CONFIRMATION EMAIL WHEN I MADE MY ORDER.

Please contact our customer service department so we may assist you with your order.

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IS MY GRILL REGISTERED?

Grills need to be registered manually. If you have not yet registered your grill, you may register it here.

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HOW DO I GET MY EBOOKS?

We send eBooks as a PDF to download directly to your computer.

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DO YOU HAVE AN APP?

We do! The app can be download HERE and at the App Store for iOS device and the Google Play Store for Android devices.

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TROUBLESHOOTING: INITIAL FIRING

Traeger Grills - Troubleshooting: Traeger Initial Firing from Traeger Grills on Vimeo.

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TROUBLESHOOTING: START UP PROCESS

Traeger Grills Start Up Process | Traeger Wood Fired Grills from Traeger Grills on Vimeo.

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TROUBLESHOOTING: SHUT DOWN CYCLE

Traeger Grills - Troubleshooting: Shut Down Cycle from Traeger Grills on Vimeo.

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UPGRADING YOUR CONTROLLER

Traeger Grills - Troubleshooting: Upgrading Your Controller from Traeger Grills on Vimeo.

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TROUBLESHOOTING: HOW TO CLEAR A JAMMED AUGER

Traeger Grills - Troubleshooting: How to Clear a Jammed Auger from Traeger Grills on Vimeo.

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TROUBLESHOOTING: HOW TO REPLACE THE INDUCTION FAN

Traeger Grills – Troubleshooting: How to Replace the Induction Fan from Traeger Grills on Vimeo.

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TROUBLESHOOTING: HOW TO REPLACE THE AUGER

Traeger Grills - Troubleshooting: How to Replace the Auger from Traeger Grills on Vimeo.

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TROUBLESHOOTING: HOW TO REPLACE THE AUGER MOTOR

Traeger Grills - Troubleshooting: How to Replace the Auger Motor from Traeger Grills on Vimeo.

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TROUBLESHOOTING: HOW TO REPLACE THE HOT ROD

Traeger Grills – Troubleshooting: How to Replace the Hot Rod from Traeger Grills on Vimeo.

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TROUBLESHOOTING: HOW TO REPLACE THE POWER CORD

Traeger Grills - Troubleshooting: How to Replace the Power Cord from Traeger Grills on Vimeo.

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TROUBLESHOOTING: HOW TO REPLACE THE RTD TEMPERATURE PROBE

How to Replace the RTD Temperature Probe | Traeger Wood Fired Grills from Traeger Grills on Vimeo.

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TROUBLESHOOTING: TRAEGER P SETTING ADJUSTMENTS

Traeger P Setting Adjustments | Traeger Wood Fired Grills from Traeger Grills on Vimeo.

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TROUBLESHOOTING: HOW TO REGISTER YOUR TRAEGER GRILL

How to Register Your Traeger Grill | Traeger Wood Fired Grills from Traeger Grills on Vimeo.

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CONTACTING US

If there are any questions regarding these FAQ you may contact us here.

TRAEGER PELLET GRILLS LLC

https://www.traegergrills.com

1215 E Wilmington Ave

Suite 200

Salt Lake City, UT 84106

USA

info@traegergrills.com

(800) 872-3437


Send a message


Contact Us

Service

1-800-872-3437

Timberline Service

1-800-9WIFIRE

Email

service@traegergrills.com

Recipe Me

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