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TOP FAQS

  • Why won't my grill light?

    If your grill is not lighting it can be caused by one or more of the following:

    • The Hotrod is not heating up

    • The Induction Fan is not running

    • No pellets are being fed to the firepot

    Please give our CUSTOMER SERVICE DEPARTMENT a call so we can help troubleshoot the issue.

  • Why is my grill running so hot on smoke?

    The smoke temperature can be affected by the outside weather due to the timed cycle it uses and will run hotter or cooler with hotter and cooler weather conditions. Generally, if the grill is running hot on the smoke setting it is because the lid was not left open long enough when the grill was started. We generally recommend leaving the lid open for at least 10 minutes when firing up the grill to allow the startup fuel to burn off before shutting the lid.

  • Why isn't my grill getting hot enough?

    If your grill is not getting above 400°F on the High setting, it can be caused by a few different things: :

    • Off-brand pellets, old pellets, or pellets that have pulled in some moisture will not burn as hot (most common cause)

    • Poor airflow in the grill, which can be caused by too much ash buildup in the firepot, rusted holes in the firepot, a tightened chimney cap, a weak induction fan, or the RTD temperature probe inside the grill is dirty or leaning towards the body of the grill.

  • How long can I leave the grill unattended?

    This will depend on the grill model. You want to try and keep the pellet hopper at least half full at all times. Our grills use about 1 lb. per hour on Smoke and up to 3 lbs. per hour on higher temperatures. The larger model grills hold 18 lbs. in the hopper when full and the Junior model holds about 8 lbs. when full.

  • How large should temperature swings be?

    You will see temperature swings of about 20 degrees under normal conditions.

  • How should I store my pellets?

    Store pellets indoors in the original bags. Place the bags in a sealed container to help prevent humidity from affecting the pellets.

  • SEE MORE FAQS

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Register your grill online to ensure that our team can track your warranty and better service your grill if any issues arise. You'll also receive two electronic Traeger cookbooks full of recipes to try on your new grill when you register.

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SERVICE

1-800-872-3437

TIMBERLINE SERVICE

1-844-9WIFIRE

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