Clearing an Auger Jam in an AC Grill

If your auger is jammed and no longer turning or feeding pellets into your grill, you'll need to clear the jam. Let's walk through how to do this on an AC (non-WiFIRE) grill.

How to Clear a Jam

An AC grill is a grill without WiFIRE capabilities. The following steps will help you clear your auger on all AC grills other than the AC Timberline 850 and the AC Timberline 1300. Please continue to the next section to learn how to clear an auger for those two models.

  1. On the bottom grate under the hopper, locate the 4 screws that hold it in place and remove them.
  2. ​​​​​​​Remove the 2 screws holding in the controller.
  3. Once removed, rotate the controller, so you can push it through where it was housed.
    • Unless already removed, clip the zip ties holding all the wires together.
  4. Locate the 4 screws holding the hopper assembly on the grill and remove them (2 on either side).
  5. Carefully remove the hopper assembly.
  6. Remove the 1/4-inch bushing screw (Screw holding the auger to the frame of the grill).
  7. With force, try to pull the auger motor back and forth by hand to try to loosen the jam.​​​​​​​
    • **NOTE: If the jam clears at this point, you are finished and can reassemble. If the jam is still stuck, continue to the next steps.
  8. Using a 5-16-inch socket wrench, remove the Shear pin, freeing the Auger from the Auger motor.
  9. Once the auger is free, latch onto it with a strong pair of pliers or pipe wrench and work the auger back and forth to work it free.​​​​​​​
    • **NOTE: If the jam clears at this point, you are finished and can reassemble. If the jam is still stuck, continue to the next steps.
  10. Take a 2x4 or something similar and place it at the end of the auger motor, which will help protect the auger.
  11. With force, hit the 2X4 with a mallet or hammer until the jam breaks free.
  12. Now you can reassemble.

AC Timberline 850 & AC Timberline 1300

  1. On the bottom grate under the hopper, locate the 4 screws that hold it in place and remove them.
  2. Remove the 4 screws holding in the controller.
  3. Once removed, rotate the controller, so you can push it through where it is housed.
    • Unless already removed, clip the zip ties holding all the wires together.
  4. Locate the 4 screws holding the hopper assembly on the grill and remove them (2 on either side).
  5. Next, remove the bottom grate to access the auger through the auger hatch on the side of the hopper (you will not need to remove the entire hopper assembly in this case).
  6. Remove the 1/4-inch bushing screw (Screw holding the auger to the frame of the grill).
  7. With force, try to pull the auger motor back and forth by hand to try to loosen the jam.
    • ******NOTE: If the jam clears at this point, you are finished and can reassemble. If the jam is still stuck, continue to the next steps.
  8. Using a 5-16-inch socket wrench, remove the Shear pin, freeing the Auger from the Auger motor.
  9. Once the auger is free, latch onto it with a strong pair of pliers or pipe wrench and work the auger back and forth to work it free.
    • **NOTE: If the jam clears at this point, you are finished and can reassemble. If the jam is still stuck, continue to the next steps.
  10. Take a 2x4 or something similar and place it at the end of the auger motor, which will help protect the auger.
  11. With force, hit the 2X4 with a mallet or hammer until the jam breaks free.
  12. Now you can reassemble.

Clicking Sound

It is possible that an auger jam will cause damage to the auger motor. If you hear clicking or if the auger is not spinning, call Customer Service for further assistance.

Swaying Auger

It is normal for a customer to see their auger swaying -- this usually occurs after replacing an auger pin. Please be advised the grill is working correctly, and this is standard functionality.