"Grill Couldn't Find the Network"

While pairing your grill to your phone, you may see receive a message saying, "Grill Couldn't Find Network," or, "Grill couldn’t find the network. Please check that the network is using the 2.4GHz band and the signal is strong enough to reach the grill."

Cause

There are three possible scenarios for receiving this error.

  1. The grill hasn’t returned the name of the network when attempting to connect. This can happen when there are numerous WiFi networks, and isn’t always returning all available SSID’s.
  2. This error can also happen when scanning a QR Code due to a mismatch between the controller and the QR Code. This is VERY common when controllers have been replaced.
  3. The WiFi signal strength is low.

Resolution

Try to pair your grill without using a QR code

Run a speed test to ensure you have a strong enough signal. You can run a speed test by downloading a free speed test app from an app store. Make sure when running the test that you are in the same location your grill will be.

If the speed test comes back strong, power cycle the grill (turn off, unplug and turn on again), and attempt to re-pair your grill and app. Using the manual connection process rather than using the QR code may be a better option, especially if you have ever replaced your controller.

If the device is still connected to the grill WiFi, forget that WiFi network within your phone's WiFi settings. The device thinks that the grill SSID is stronger than the actual WiFi network.

Optional: Restart router.