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D2 Grills are much easier to troubleshoot. In most cases, a part replacement is not needed unless the controller specifically states there is something wrong with that part.

 

High temp error

Temp reaches 550F for more than a few minutes. 

·         Clean out the firepot, then put 5-10 pellets back into the firepot before restarting. In most cases, this is all you will need to do.

·         Ensure you are starting the grill correctly. D2 grills all have a closed lid start-up.

o   Leaving the lid closed, set the desired temp and hit “ignite”.

 

Low temp error

The temp goes below 120F for more than 10 minutes.

·         Grill may try to reignite – reignitions occur when grill temp has been below the set temperature for 4 minutes and is less than 90% of set temperature.

·         Ensure you are starting the grill correctly. D2 grills all have a closed lid start-up

 

Meat Probe Fallout Warning 

Occurs when the probe temp exceeds 220F which indicates the probe fell out of the meat.

·         If the meat probe did not fall out, then probe would need to be replaced.

 

Bad Meat Probe Warning

Meat probe is bad and needs to be replaced

 

Thermocouple Disconnected ("temp sensor out")

The Thermocouple became disconnected from controller.

·         Troubleshooting:

o    Turn off grill and unplug from power outlet.

o    Disconnect and reconnect thermocouple plug from back of controller.

o    Plug grill back in, turn on.

o    If error is still displayed, thermocouple needs to be replaced. 

Failed to Ignite

The grill failed to ignite in a set time period.

·         This is likely due to grill running out of pellets. Check to make sure there are pellets in both firepot and in hopper.

·         Check to ensure lid was kept close during start-up.

·         Ensure the pellets being used are good. Pellets should have a shine to them and snap when broken.

 

Fan Disconnected

Indicates fan is disconnected or broken.

·         Check connections by unscrewing the 4 screws on each corner of the controller. If the component is connected and undamaged, replace the fan.
 

Hot Rod Disconnected | Igniter Disconnected | Heater is Disconnected

Indicates hot rod (igniter) is disconnected or broken.

·         Check connections by unscrewing the 4 screws on each corner of the controller. If the component is connected and undamaged, replace the Hot rod.

 

Auger Disconnected

Indicates auger motor is disconnected or broken.

·         Check connections by unscrewing the 4 screws on each corner of the controller. If the component is connected and undamaged, replace the Auger motor.

 

Auger Overcurrent

Damaged or jammed auger. 

·         Use the auger clear feature.

 

Ignition warning & error 

Slow ignition error. Grill took longer to get to temp than normal.

·         This occurs when the grill does not see a significant temperature rise after 15 minutes.

·         This is normal. This can be due to cold outside/ambient temps, lack of pellets, or an overfilled firepot.

·         You do not need to do anything; grill is notifying you that it is taking a little longer to ignite.

·         A slow ignition will typically be followed by an overshoot of the set temperature before leveling out.