D2 Error Messages

Do you have a D2 grill? The easy way to check is by looking at your controller (the computer part of your grill where you set everything), and see if it says D2 on it. D2 Grills--grills with WiFIRE connectivity functionality--are easy to troubleshoot. In most cases, a part replacement is not needed unless the controller specifically states there is something wrong with that part.

Accessories

Bad Meat Probe Warning

A Bad Meat Probe Warning means the meat probe needs to be replaced

Meat Probe Fallout Warning

Occurs when the probe temperature exceeds 220F, which indicates the probe fell out of the meat.

  • If the meat probe did not fall out, then the probe would need to be replaced.

Pellet Sensor Disconnect Getting a Pellet Sensor Disconnect error means that there is an inability for the controller to communicate with the sensor. Verify that the connections between the controller and the pellet sensor are good, and power cycle the grill.

Display Issues

Controller screen is going black

This can happen in cold weather. Adjusting the contrast can help correct this.

  • Go to Menu > Contrast on the controller. Readjust the contrast and it should clear up.
  • If not, please contact Customer Service.

Controller screen flickering

  • Check the connections on the back of the controller by removing the four screws that hold it in place. Ensure they are all securely attached.
  • If the problem continues please contact Customer Service.

Ignition Errors

Failed to Ignite

A Failed to Ignite error means the grill failed to ignite in a set time period and is likely due to the grill running out of pellets or being started with the lid open. To resolve this error, try the following:

  • Check to make sure there are pellets in both firepot and in the hopper. If empty or low, fill the hopper.
  • Check to ensure the lid was kept close during start-up.
  • Ensure the pellets being used are good. Pellets should have a shine to them and snap when broken.

Slow Ignition Error Your grill producing a Slow ignition Error means the grill took longer to achieve the set temperature than normal. This occurs when the grill does not see a significant temperature rise after 15 minutes and is normal -- It could be due to cold outside/ambient temperatures, lack of pellets, or an overfilled firepot.

If you receive this error, you do not need to do anything; the grill is simply notifying you that it is taking a little longer to ignite. A slow ignition will typically be followed by an overshoot of the set temperature before leveling out.

Mechanical Errors

707

A 707 error means that the controller is not receiving a signal from the thermocouple, most likely due to it becoming loose or disconnected. Reconnecting the controller and thermocouple using the steps below will usually resolve the issue. If

  1. Remove the 4 screws holding the controller in place. The controller should come out far enough to see the back.
  2. Look for the wire from the thermocouple
  3. If the wire is disconnected, reconnect the wires.
  4. If the wire is connected, disconnect and reconnect it to reset the connection.
  5. If the problem persists, please contact Customer Service.

Auger Disconnected

Indicates auger motor is disconnected or broken.

  • Check connections by unscrewing the 4 screws on each corner of the controller. If all connections are good, replace the Auger motor.

Auger Overcurrent

Damaged or jammed auger.

  • Use the auger clear feature.

Fan Disconnected

A Fan Disconnected error indicates the fan is either disconnected or broken.

  • Check connections by unscrewing the 4 screws on each corner of the controller. If all connections are good, replace the fan.

Hot Rod Disconnected | Igniter Disconnected | Heater is Disconnected

Any of these errors Indicate the hot rod (igniter) is disconnected or broken.

  • Check connections by unscrewing the 4 screws on each corner of the controller. If all connections are good, replace the Hot rod.

Self-Test Failed

Internal test, indicating a component is not working right.

Thermocouple Disconnected ("temp sensor out")

This error means that the thermocouple became disconnected from the controller. Follow these steps to resolve; if unsuccessful, call customer service.

  1. Turn off grill and unplug from the power outlet.
  2. Disconnect and reconnect the thermocouple plug from the back of the controller.
  3. Plug in the grill and turn on.
    • If error is still displayed, thermocouple needs to be replaced.

Temperature Errors

High Temp Error

A High Temp Error will occur when the grill's temperature reaches 550F or higher for more than a few minutes. To resolve, attempt the following steps. If the issue persists, call Customer Service.

  • Clean out the firepot > Place 5-10 pellets back into the firepot > Restart Grill
  • D2 grills require a "closed-lid start up," meaning you should start your grill with the lid shut. Failure to do so will often result in temperature irregularities through the duration of your cook. Use the following path to perform the closed-lid start up:
    • Turn on Grill > Ensure the lid is closed > Set the desired temperature > Press Ignite

Low Temp Error

A Low Temp Error will occur when the temperature goes below 120F for more than 10 minutes. You may see in this situation that the grill will try to reignite. Reignitions occur when the grill temperature has dropped below 90% of the set temperature for longer than 4 minutes. The most common resolution for a Low Temp Error is to restart your grill properly:

  • D2 grills require a "closed-lid start up," meaning you should start your grill with the lid shut. Failure to do so will often result in temperature irregularities through the duration of your cook. Use the following path to perform the closed-lid start up:
    • Turn on Grill > Ensure the lid is closed > Set the desired temperature > Press Ignite

If you are receiving one of the following issues, please contact Customer Service as you may need a new controller.

  • The grill components are turning on, but the digital display does not.
  • The digital display only shows 3 dashes (---).
  • Error codes are stuck on the display, even after unplugging the grill.
  • Upon removing the controller, there is wire damage or burn marks on the back.
  • Auger is running during the shutdown cycle.
  • The smoke setting jumps up to 300+ but other settings regulate fine.
  • Physical damage that prevents the grill from functioning properly. (Burn marks, cracked screen, etc.)
  • If the controller screen remains black after adjusting the contrast.