If you are receiving one of the following issues, please contact Customer Service as you may need a new controller.
The screen is blank.
Ensure the controller is receiving power. You can check this by looking at the other components of the grill. If the whole grill is not functioning, please see our "Ignition / Power " troubleshooting page.
Numbers are missing sections or dimmed.
Screen only displays (---) or (888).
Physical damage that prevents the grill from functioning properly. (Broken nob, burn marks, cracked screen, etc.)
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