In January, 2020, Traeger released it's WiFIRE firmware update to Version 02.00.00. WiFIRE-enabled (D2) grills that have not updated their firmware from Version1 to Version 2 may encounter pairing difficulties. This is typically seen on grills manufactured prior to November 2019.
Some WiFIRE-enabled (D2) grills that had previously been connected to the Traeger App lost their connection and are unable to re-pair after October 1, 2020. These grills still function properly in all other ways, manually, but are unable to be operated via the app.
Grills affected by this issue will be on firmware Version 01.XX.XX.
If a grill is showing these symptoms and is on firmware Version 02.XX.XX, please see WiFIRE Pairing Troubleshooting.
If your grill is on firmware version1.01.04 or earlier, please call Customer Service for a controller replacement.
While the replacement controller is being shipped you may continue to use your grill manually. The replacement controller will include postage to return your old one.
Grills on Versions 1.01.05 or 1.01.06 will be able to connect after they receive updated firmware and have gone through the pairing process. Please call Customer Service to speak with a Traeger Tech if your grill is not updating automatically.
Determine Your Firmware Version
Forget Network and Re-Pair