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If there is currently a grill fire

  • Don't panic!
  • Unplug the grill.
  • Move the grill away from other flammable objects.
  • Keep the lid closed on both the grill and hopper.
  • DO NOT use water or flour to put the fire out. Just wait for the fire to burn out.

How did this happen?

After the fire has gone out and the grill has cooled off, try to determine the type of fire. Understanding the type of fire goes a long way when learning how to prevent this from happening in the future.


Insulation Blankets

Insulation blankets are a great way to help your grill maintain temp in colder climates. However, Insulation Blankets are not meant to be used year-round. We recommend only using an Insulation Blanket when the temperature is 30 F (-1C) or lower. Using at higher temperatures can cause multiple different issues including damage to the grill and blanket and in some rare cases, fires.

Grease Fire

Grease fires typically start on the drip tray and can spread from there. Here are a few tips to help you avoid grease fires:

  • Always ensure your grill is cleaned thoroughly. We recommend not exceeding 20 hours of cook time before cleaning.
  • If you are cooking with greasier foods, such as bacon, you may need to clean more often.
  • Keep an eye out for grease pooling. Grease should flow smoothly down the drip tray and into the grease bucket or grease tray. "Grease pooling" refers to an area where grease gathers instead of flowing out into the proper channels. This can be caused by a few different things:
    • Improper placement of the drip tray or drip tray liner.
    • Tinfoil that is not flush to the drip tray.
    • Dirty or damaged drip tray.
    • Dirty or damaged grease trough.

Pellet Fire

Pellet fires are caused by a large buildup of pellets in the firepot. If there is no fire in the firepot, the pellets will continue to feed and may eventually overflow. A pellet fire occurs when all these pellets in and around the firepot ignite. Here are some tips to help you avoid pellet fires:

  • If the grill ever shuts itself off, always double-check the fire pot to ensure it is not overflowing with pellets or ash before starting the grill.
  • Always ensure you are using the proper start-up procedure for your grill. An improper start-up can affect the cook even hours in.
  • Always make sure your pellets are stored in an airtight container such as our pellet storage bucket.

What can be done?

Typically, damage to the grill due to a grill fire is not covered under warranty. However, grill fires rarely lead to an unusable grill. In rare case where the there is enough damage to prevent the grill from functioning, replacements are parts are still available for purchase. If you are unsure what needs to be replaced please give our Customer Service a call.