Turn the grill on and set it to SMOKE. WITHOUT TOUCHING the Hot Rod, hold your hand over the firepot—is it heating up? If not, please remove the controller from the grill and follow the steps below:
- Disconnect the fiberglass-wrapped wire's Molex connector from the purple and white Molex connector.
- Reconnect the fiberglass-wrapped wire's Molex connector with the purple and white Molex connector.
- Turn the grill on and let it run for 5 min to check if it starts working (pellets in firepot should start to smoke).
- If the hot rod still does not heat up, please contact Customer Service.
- Follow the Hotrod's high heat fabric wire until you find its Molex connector. Disconnect the orange wire's Molex connector.
- Reconnect the wires by using the other component's Molex connector (see diagram).
- Plug in the grill and turn it on and allow 3 minutes for the Hotrod to heat up.
- If the Induction Fan turns on – the controller is fine, and the Hotrod is bad
- If the Hotrod turns on (3+ minutes) and the induction fan does not – the controller is bad, and the components are fine
- If neither component is turning on – the controller and the Hotrod need to be replaced
- Reconnect the correct wires back and contact Customer Service