Grill Not Igniting (AC)

Is your AC grill struggling to ignite or not igniting at all? Try checking out some of the troubleshooting tips below to help you get back grillin'.

Check Pellet Quality

  • The first thing to check when your grill isn't igniting is the pellets at the end of the auger.
  • Quality pellets should have a nice sheen to them and have a "snap" to them when breaking (similar to a pencil).
  • If the pellets crumble or are dull looking (not shiny), empty your hopper and try a new bag of pellets.

Check the Fan

With the grill still on—you should be able to hear the fan running. Additionally, you should feel some airflow if you place your hand hovering over the firepot—do you feel airflow?

Check the Auger

  1. Remove grill grate, drip pan, and heat baffle.
  2. Plug the grill in, turn it on, and set it to SMOKE.
  3. Look in firepot and verify that the auger is turning.
    • If the auger is turning, go to "Check Hot Rod."
    • If the auger is not turning, go to the next step.
  4. While the grill is still on, look underneath the hopper and verify if the small fan attached to the auger motor shaft is turning.
    • If the auger motor fan is NOT turning, see Clearing an Auger Jam in a AC Grill.
      • The Auger cycles on and off so make sure you watch for at least 1 minute.
    • If the auger motor fan is rotating, check to see if the shear pin is connecting the auger motor output shaft and auger. If this is missing, contact Customer Service.

Check the Hot Rod

Turn the grill on and set it to SMOKE. WITHOUT TOUCHING the Hot Rod, hold your hand over the firepot—is it heating up? If not, please remove the controller from the grill and follow the steps below:

  1. Disconnect the fiberglass-wrapped wire's Molex connector from the purple and white Molex connector.
  2. Reconnect the fiberglass-wrapped wire's Molex connector with the purple and white Molex connector.
  3. Turn the grill on and let it run for 5 min to check if it starts working (pellets in firepot should start to smoke).
  4. If the hot rod still does not heat up, please contact Customer Service.
  5. Follow the Hotrod's high heat fabric wire until you find its Molex connector. Disconnect the orange wire's Molex connector.
  6. Reconnect the wires by using the other component's Molex connector (see diagram).
  7. Plug in the grill and turn it on and allow 3 minutes for the Hotrod to heat up.
    • If the Induction Fan turns on – the controller is fine, and the Hotrod is bad
    • If the Hotrod turns on (3+ minutes) and the induction fan does not – the controller is bad, and the components are fine
    • If neither component is turning on – the controller and the Hotrod need to be replaced
  8. Reconnect the correct wires back and contact Customer Service