To turn Demo Mode off, go to Menu > Settings > Demo Mode and select "OFF." The controller will then reboot and wake back up in its normal operating state.
Is the hot rod heating up?
Put your hand by (DO NOT TOUCH) the hot rod. Is it heating up? If not, please contact Customer Service.
Check the quality of the pellets.
Ideally, check the pellets at the end of the auger.
Pellets should have a nice sheen to them and have a nice "snap" to them when breaking.
If the pellets crumble or do not have that sheen, try some fresh pellets.
Listen for the fan.
You should be able to hear it and feel some airflow when you have your hand in the firepot.
If the fan is completely dead, please contact Customer Service.
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