Every once in a while, a grill may experience power issues. If your grill is experiencing issues turning off unexpectedly or not powering on at all, try following the troubleshooting steps below.
If the grill is still not getting power, try and plug another device into the outlet to ensure it works.
If it is, try plugging directly into the outlet.
It may help to unplug the power cord from the back of the grill then reconnect it.
A green light means the power is working.
If it is, has the outlet tripped (the button in the middle has popped out)? If it has tripped, reset the outlet by pressing in the center button.
If it trips again, please contact Customer Service for further assistance.
Occasionally there may be loose and/or damaged wires.
If the controller still does not turn on, please contact Customer Service for further assistance.