Every once in a while, a grill may experience power issues. If your grill is experiencing issues turning off unexpectedly or not powering on at all, try following the troubleshooting steps below.

Is the grill plugged into a working outlet?

If the grill is still not getting power, try and plug another device into the outlet to ensure it works.

Is the grill plugged into a power strip or extension cord?

If it is, try plugging directly into the outlet.

Check the power cord connection to the grill to make sure it is plugged in all the way to the grill and is undamaged.

It may help to unplug the power cord from the back of the grill then reconnect it.

Check to make sure the light on the power brick is on.

A green light means the power is working.

Is the power outlet a GFI outlet?

If it is, has the outlet tripped (the button in the middle has popped out)? If it has tripped, reset the outlet by pressing in the center button.

If it trips again, please contact Customer Service for further assistance.

Check internally for a loose connection or wires.

Occasionally there may be loose and/or damaged wires.

If the controller still does not turn on, please contact Customer Service for further assistance.