D2 Grill not turning on

Occasionally, a grill may experience power issues. If your grill isn’t turning on or is unexpectedly turning off, follow the troubleshooting steps below to get back grilling.

Troubleshooting Steps

  1. Check the grill’s power cord connection. Ensure the cord is undamaged and is fully plugged in.
  2. Plug the grill directly into the outlet if using an extension cord or a power strip.
  3. Check the outlet.
    • If you are using a GFI outlet (an outlet with a small, center button commonly found in bathrooms or near water), the outlet may have tripped. Reset the outlet by pressing the center button. If the center button has not popped out, the outlet did not trip.
    • Plug another device into the outlet to make sure the outlet works. If a GFI outlet trips during this test, there is an issue with the outlet or the circuit box. Consult an electrician to resolve the issue.
    • Plug in the grill, turn it on, and start a cook session. If the GFI outlet trips again, please contact Customer Service for further assistance.
  4. Check for the power brick’s green light.
    • While the grill is plugged in and turned on, look up from the ground into the underside of the hopper and look for a small green light. The green light indicates the power brick is working. If the power brick isn’t working, or if the power brick is working but the controller is not lighting up, contact Customer Service.
  5. Check for loose connections or wires.
    1. Unplug the grill before checking the wires.
    2. Unscrew the four screws securing the control panel to the hopper. Gently pull out the control panel from the hopper.
    3. Ensure all the wires are securely plugged into the back of the control panel. Secure the control panel back to the grill.
    4. If there is any wire damage like scorch marks or broken wires, call Customer Service.
  6. Power cycle the grill.
    1. Turn off the main power switch and unplug the grill.
    2. Wait 10 seconds.
    3. Plug in the grill and turn on the power switch.
  7. If the grill is still having power issues, please call Customer Service.