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HEr

"High Error Reading" - This happens when the grill reaches over 550 degrees and shuts itself off.

Was there a fire?

  • A HEr will happen during a grill fire as the temperature rises above 550. This is normal and to be expected during a grill fire.
  • Was the grill was started correctly based on your grill model?

Was the grill put through the shut down cycle on the previous cook?

  • If the grill was not put through the shutdown cycle on your previous cook, there may be additional pellets in the firepot from your last cook which can cause the temp to spike.

Did you receive and LEr on your previous cook?

  • If you received a LEr (Low Error Reading) and started your grill back up, this can cause a HEr as the grill tries to burn off any additional pellets that can build up when receiving a LEr.
    • After a LEr ensure the firepot is cleaned out of all pellets and ash before attempting to reignite.

Are the internal parts of the grill installed?

  • HEr can occur when the insides of the grill are not in place (drip tray, heat baffle, grill grates).
    • Make sure all the internal parts of the grill are placed correctly in the grill and are undamaged.
    • Ensure there is no damage to the drip tray, heat baffle, or firepot, such as warping or rust. If there is damage, please contact customer service.
  • Ensure the grill is reading the temperature accurately. You can check this by comparing the temp displayed on the grill when first turning on the grill to the ambient temperature outside.
    • The temperature should read within 10 degrees of the outside ambient temperature.

Did you receive a HEr before the grill reached 550 degrees?

  • please contact Customer Service.