HEr - High Error Reading

An HEr message stands for High Error Reading. Most often, you will see this error when the grill reaches over 550 degrees and shuts itself off.

To help you diagnose why you are getting an HEr message and how to resolve it, let's run through some troubleshooting questions.

Possible Causes and Answers

IS YOUR GRILL CLEAN?

Proper cleaning and maintenance of your grill is vital to a successful cook, and excessive ash and grease can very easily affect your grill's ability to read temperature accurately. Please review Grill maintenance for additional details on cleaning instructions.

WAS THERE A FIRE?

An HEr will happen during a grill fire as the temperature rises above 550. This is normal and to be expected during a grill fire.

WAS THE GRILL STARTED CORRECTLY?

The correct process for starting your grill will vary depending on your model. Please visit the Start-Up Guide to find your proper start-up procedure.

WAS THE GRILL PUT THROUGH THE SHUT DOWN CYCLE ON THE PREVIOUS COOK?

If the grill was not put through the shutdown cycle on your previous cook, there may be additional pellets in the firepot from your last cook which can cause the temp to spike.

DID YOU RECEIVE AN LEr MESSAGE ON YOUR PREVIOUS COOK?

If during your previous cook you received an LEr (Low Error Reading) message, and this is your first time starting your grill since, you might get an HEr message. This can happen as the grill tries to burn off any additional pellets that built up during the last cook.

To prevent this, if you get an LEr message, make sure you clean out the firepot before attempting to reignite your grill.

ARE THE INTERNAL PARTS OF YOUR GRILL IN PLACE?

HEr messages can occur when the insides of the grill are not in place (drip tray, heat baffle, grill grates).

  • Make sure all the internal parts of the grill are placed correctly in the grill and are undamaged.

  • Ensure there is no damage to the drip tray, heat baffle, or firepot, such as warping or rust. If there is damage, please contact customer service.

IS THE GRILL READING TEMPERATURE ACCURATELY?

Ensure the grill is reading the temperature accurately. To check this, follow the steps below.

  1. Make sure your grill is cool (checking right after a cook will give inaccurate readings)

  2. Make note of the outside temperature.

  3. Turn on your grill and make note of what the temperature reads.

  4. The temperature should read within 10 degrees of the outside ambient temperature.

If the grill does not read within 10 degrees of the outside temperature, please call Customer Service at 1-800-TRAEGER.

DID YOU RECEIVE AN HEr MESSAGE BEFORE THE GRILL REACHED 550 DEGREES?

Please contact Customer Service by using the support chat on the side of this window or by calling 1-800-TRAEGER.