BLACK FRIDAY SALE: BIG SAVINGS ON SELECT GRILLS – SHOP NOW
Due to Covid-19 Shipping May be Delayed - Learn Morex

Smoke coming out of the hopper

Smoke coming out of the hopper during shutdown mode

  • If you were cooking at a higher temperature, try putting the grill into smoke mode for a few minutes to allow the grill to cool off a bit before putting the grill into shutdown mode.
  • Ensure the lid is closed during shutdown mode.
  • Ensure your grill is on a level surface.
  • Clean out the grill. A buildup of ash can cause airflow issues which can cause smoke to move back through the auger.

Smoke is coming out of the hopper during the cook

  • Ensure your grill is on a level surface.
  • Clean out the grill. A buildup of ash can cause airflow issues which can cause smoke to move back through the auger.
  • Listen for the fan during the cook. Listen to see if the fan sounds like it is running weak.
    • If it does, try to spin the fan manually to loosen up any grime or build-up that may stop it from functioning at peak efficiency.
  • Ensure the fan is not installed upside down. You should be able to feel the air coming into the firepot.
  • If you continue to get smoke coming out of your hopper during a cook, please contact Customer Service.