Super smoke not working
- If the grill can go into super-smoke mode, then it is working. You should not expect to see more smoke coming out of the back. What super-smoke mode is doing is increasing the amount of blue smoke created at lower temperatures.
- Is the temperature set below 165-225F (74-107C)?
- If the answer is Yes and the super smoke icon is not showing on the controller or the app, then the controller may need to be replaced. Please call customer service.
- If the answer is no, inform the customer that super-smoke is only available at those temperatures or below.