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WiFIRE Troubleshooting

Known Issues

We discovered an issue affecting a very small number of Ironwood and Pro grills where after a recent update the grill will shut off and restart while using it. This is actively being investigated this weekend.
If a customer experiences this issue, please get the information requested here and update the linked document. In the meantime the customer may still use their grill, however they will need to disconnect from the app and use the grill manually. We understand this is not ideal, but we do want to make sure customers will be able to use their grills this weekend.
  • To disconnect the grill from the app and WiFi, tap on SETTINGS when in the grill screen and tap REMOVE GRILL.
If you have a customer experiencing this issue, please fill out this form with their information.
https://docs.google.com/spreadsheets/d/1Zb1fcdNfZlJ8X5F6RrKWuk3U3Q95yBA165M7vUhxwxc/edit#gid=0



WiFIRE info
You can see the latest firmware and app versions, Patch notes, WiFIRE status, and any known issues at www.traegergrills.com/status  

  • Please note, if you recently received a new controller, you will need to enter the QR code manually. Go¬†to Menu>Wi-Fi information on the controller. In the app when asked to scan the QR code, hit enter manually. Then enter the password then the UUID found under Wi-Fi information on the controller


WIFI channel
Please note that our grills require a 2.4 ghz signal to connect. 

Error Provisioning grill "Failed to download certificates"
If you are receiving this error, please go to Traegergrills.com/status and complete the connection Wizard.


Unable to get past "Connecting to grill" (Unable to join home WiFi network)

  1. Ensure the wifi password is correct.
  2. Move the grill and the router closer together and minimize the amount of interference between the two. I.e. walls, large appliances, etc.
  3. Ensure that the control panel is facing the direction the wifi signal is coming from.
  4. If the other methods are not fixing the issue, you may need to purchase a wifi extender. These can be purchased from many different retailers.

 

Grill status shows as “offline” when it should be “Online

  1. Give it some time, wait 5-10 minutes.
  2. Ensure you have the latest version of the app and grill firmware.
  3. Try powering the grill off and on using the power switch on the back of the grill.
  4. Try re-pairing the network in the grill settings.
    1. Go to the remote section of the app.
    2. Select the gear icon in the upper right corner on the grill screen.
    3. Select “re-pair network” under grill settings.

 

Grill not showing up in app

  1. Ensure you are running the latest version of the app and grill firmware.
  2. Ensure you are logged in on the Traeger app.
  3. Ensure the grill and phone are both on a 2.4GHz network.
  4. If your router has your 2.4 and 5 GHz networks combined, you may need to contact your internet service provider and have them split.
  5. If both your 2.4 and 5GHz channels have the same name, one may need to be changed so they are both different. If you are unsure how to do this, please contact your internet service provider.
  6. Delete the grill from the app and forget your wifi network from the grill. Then go through the pairing process.
    1. Go to the remote section of the app.
    2. Select the gear icon in the upper right corner on the grill screen.
    3. Select “Delete grill” under grill settings.
    4. Restart pairing process .

 

Grill is showing connected (Wifi Symbol on the controller shows connection and WiFi info screen shows connected to home network), but grill not showing up in App.

  1. Ensure you are logged in on the Traeger app.
  2. Forget Network on the grill.
  3. Power Cycle grill.
  4. Restart app.
  5. Retry connection process.

 

 

Timberline Only

Timberlines have an external wifi antenna on the bottom of the grill. For the best reception, it is important that it is installed. The antennae will need to be manually installed so make sure the customer has this connected. Point the antenna straight down for the best signal.