While the pairing process between your mobile device and your grill is set up to be easy and seamless, there are occasions when you may come across an obstacle that would require some troubleshooting. Let's run through some of these common troubleshooting steps to get you back to meal time.
The first step when having trouble pairing your grill to your app is to check the grill's firmware version and your app version.
To check the firmware, navigate on your controller to Menu > Settings > About Grill, and make note of the Software Version.
To check your app version, open the app on your iPhone > click the user icon in the top left corner > scroll down to ABOUT > see current version.
Once you make note of the firmware and app versions, see if they match the current versions.
If your firmware version is out of date, please contact Customer Service.
It's important to make sure that your home WiFi is set up properly when trying to connect any smart device, whether that be a TV, any home automation system or, in this case, your Traeger.
Like most smart home connected devices, Traeger WiFIRE grills require a 2.4GHz band. Many internet providers have combined their 2.4 and 5GHz bands, meaning you may not see both options in your available networks list. In this case, your home WiFi will automatically select the band most appropriate for the connecting device.
Is the grill's pairing setup network name visible on the phone's WiFi network menu?
Verify that the grill is not already connected to a WiFi network (MENU > WIFI INFORMATION).
In your phone's WiFi Network menu (usually in SETTINGS) see if "TRAEGER-XXXX" is present (XXXX can be any combination of numbers and letters. If present in the Network menu, the grill's WiFI module is functioning and the issue is more likely to be with the home network.
Are you trying to connect via Bluetooth or through Your Phone's WiFI Setup?
We've all been there. You've got that great new grill and you just want to get going with it. There's no need to connect to it the way you're used to through multiple phone setting menus or via Bluetooth.
Traeger WiFIRE grills connect to the internet through your home WiFi network, and the entire process is done through the app. Check out our pairing guides for both iOS and Android operating systems.
Have you set up any enhanced or additional security measures on your home network?
Any additional network security measures will prevent the grill-to-phone pairing process from completing. Make sure the grill is whitelisted or consider investing in a dedicated inexpensive router for the grill.
Is your WiFi Network name long, include spaces or have special characters?
Controllers only recognize network names with 32 or fewer characters; spaces take up 3 characters.
If you have special characters in your network name, try removing them. For example, if you named your WiFi network "This is my long network name" it would be 38 characters long and will not connect.
Correct Login Credentials
Network login info is easy to mis-type on a phone. Make sure you have your network name and password entered exactly.
If you still can't get it, use the "Forgot Password" function on the app or at traegergrills.com.
Password Requirements Make sure your password has the following requirements:
What is the distance between grill and router?
The grill should be as close as possible, but within 30ft/10m is considered acceptable.
Is the grill facing the WiFi network router?
The controller should face the router for best signal reception. If you have a Timberline make sure that the antenna is installed under the hopper.
How many walls or other obstacles could be interfering with the WiFi signal? Masonry and steel building materials will reduce signal strength considerably, as will a router located in a basement or behind pipes/wires.
If there is no way to move the router closer to the grill, consider investing in a network booster or extender.
Are you using the QR code under the hopper lid? Has the controller been changed at any time?
If the controller has been changed and the customer is trying to use the QR code sticker originally installed on the hopper, the app will look for the wrong UUID/controller info